Are
you sure you know what all the jobs are actually doing – and that they actually
build your profits? You may find some hidden roles in your business that
surprise you. In every business there are normally a few jobs around that are
made up to catch all the other bits that no one else is doing, or worse still
to check other people’s work and control errors. They just do
"stuff". Even small businesses have people who tend to do all the
stuff the owner doesn’t want to do – but maybe you don’t quite know what that
is anymore. Be very careful of these jobs - they drain profit and you will
always find it hard to quantify what you get from them. Here are some warning
signs to watch out for:
1.
No Objectives - There are no
specific objectives, measures or targets for the role. How do you actually know
what it is delivering for the business if the job is not actually accountable
for anything?
2.
No one can explain what the job does
- No one but the job holder can actually articulate what they do – including
their manager, or what they actually do has changed significantly from what
they were originally taken on to do.
3.
The job is a “checker” - A large
part of the role is checking work or resolving problems that have arisen
(always sort these out at the root cause of the problem rather than building
roles to treat the symptoms of the problem).
4.
There is no job description - There
is no fixed job description – they just do things that are delegated down to
them. This is fine if the work is, for example, a specific short term project
with clear objectives – but not if it’s just picking up bits and pieces.
5.
You dread them being away - You
dread them being on holiday or off sick not because you know what will suffer –
but because you do not know what will happen. Who will do all the “stuff” they
do? And yet somehow when they are off everything seems to be fine
6.
It was a temporary solution -
Remember that conversation a year ago where you put a role in place to solve a
short term need or issue? Is that role still there? Are you sure you are
solving the root issues rather than constantly putting a sticking plaster in
place?
7.
There are no documented processes -
Whatever is done in the job is a mystery – and there is certainly no process in
place to show what they do.
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